CARE, CLEARLY EXPLAINED
What Is Ohanory Care™?
Ohanory Care™ is a separate long-term flooring care and support program created for eligible Ohanory floors in homes shared with pets. It works alongside—not as a replacement for—the product warranty.
8 YEARS · MADE FOR LIFE WITH PETS
8-Year Ohanory Care™
Because Pets Are Ohana. We've Got Your Back for 8 Years.
Pets leave memories. Sometimes they leave little scratches too.
Ohanory Care™ was created for real life with dogs, cats, and families. Unlike a product warranty, Ohanory Care™ is a dedicated long-term care program created specifically for homes shared with pets.
Ohanory Care™ is Ohanory's long-term pet-family flooring care program. It is separate from the product warranty. It was created specifically for homes shared with pets.
OHANORY CARE™
ELIGIBLE EVERYDAY SUPPORT
What Does 8-Year Ohanory Care™ Cover?
The program may help with eligible everyday pet-related flooring incidents during the eight-year care period. Every request is reviewed under the published terms; support is not automatic or universal.
PRACTICAL NEXT STEPS
Pet Damage Support
Share your order details and clear photos. If the request is eligible, Ohanory will help identify a practical care solution, including matching replacement-board support where applicable and available.
TWO DISTINCT PROGRAMS
Ohanory Care™ vs Product Warranty
Product protection and pet-family care work side by side, but they are not the same program.
20-YearProduct Warranty
- Manufacturing quality
- Product defects
- Material performance
- Structural warranty
8-YearOhanory Care™
- Pet-family care support
- Eligible pet-life situations
- Matching replacement support
- Everyday peace of mind
DESIGNED FOR REAL LIFE
Everyday Pet Moments We Designed Care For
🐾Running paws
⌁Small scratches
♧Muddy paws
◌Water bowls
♡Toys
✦Everyday accidents
Pets are Ohana.
Let them run. Let them play. Let them be themselves.
We'll help care for the floor.
A CLEAR, FAIR PROCESS
How Replacement Support Works
Every request is reviewed for eligibility. We do not promise automatic approval or universal replacement.
- 01
Contact Ohanory.
- 02
Share photos of the area.
- 03
Our team reviews eligibility.
- 04
We help you find the best matching support solution.
DESIGNED FOR LONG-TERM HOMES
Eight years is about living together.
Growing together.
Making memories together.
That's what Ohanory Care™ is for.QUESTIONS, ANSWERED
Frequently Asked Questions
Is Ohanory Care a warranty?
No. Ohanory Care™ is separate from the 20-Year Product Warranty.
The warranty covers manufacturing-related product quality. Ohanory Care™ is a pet-family care program.
How long does Ohanory Care last?
Eligible flooring purchases include 8-Year Ohanory Care™.
Does Ohanory Care cover every type of damage?
Ohanory Care™ supports eligible pet-life situations according to the program terms. Coverage depends on eligibility and product availability.
Is the 20-Year Product Warranty still included?
Yes. Every eligible flooring purchase includes both:
20-Year Product Warranty.
8-Year Ohanory Care™.
REQUEST SUPPORT
Something happened? Tell us.
Share your order number and a clear description. Our team will follow up for any photos or product information needed to review eligibility.
Care support is subject to program terms, eligibility review and product availability.