Last updated: August 18, 2026
This Privacy Policy explains how Ohanory collects, uses, stores and shares personal information when you visit our website, contact us, create an account or place an order. Our store is hosted by Shopify, which processes information needed to provide the storefront and checkout services.
1. Information We Collect
Depending on how you use the website, we may collect contact details, billing and delivery information, account details, order and transaction information, communications with us, product preferences, uploaded customisation files or pet photographs, device and browser information, IP address, cookie information and website usage data.
Payment card information is processed by Shopify and authorised payment providers. Ohanory does not require customers to send payment card details through the contact form.
2. How We Use Information
- To process payments, orders, customisation requests, delivery, returns and customer support.
- To verify orders, prevent fraud and maintain website security.
- To communicate about orders, samples, specifications and service updates.
- To improve products, website performance and the customer experience.
- To send marketing communications where permitted and according to customer preferences.
- To comply with legal obligations and protect our rights.
3. Custom Pet Photos and Project Files
Pet photographs, room images, measurements and related files submitted for colour matching or design services are used to prepare the requested product or project. We do not publish customer images or stories for marketing without permission. Files may be shared with service providers or production partners only where necessary to provide the requested service.
4. How We Share Information
We may share information with Shopify, payment processors, logistics providers, production partners, customer-support providers, analytics or marketing providers, professional advisers and authorities where required by law. These parties may process information in countries different from the customer’s country.
5. Cookies and Advertising
We and our service providers use cookies and similar technologies to operate the store, remember preferences, analyse website use, prevent fraud and, where permitted, personalise advertising. Available privacy choices and opt-out rights may be accessed through the website’s privacy controls.
6. Retention and Security
We retain personal information only for as long as reasonably necessary for orders, customer service, legal compliance, dispute resolution and legitimate business purposes. We use reasonable safeguards, but no electronic transmission or storage method is completely secure.
7. Your Rights
Depending on location, customers may have rights to access, correct, delete or obtain a copy of personal information, object to or restrict certain processing, withdraw consent, or opt out of certain advertising uses. We may need to verify identity before completing a request.
8. Children’s Privacy
The website is intended for adult customers. We do not knowingly collect personal information directly from children under the age required by applicable law.
9. Third-Party Links
The website may link to third-party services. Their privacy practices are governed by their own notices, and Ohanory is not responsible for third-party websites that we do not control.
10. Changes to This Policy
We may update this policy to reflect changes in our services, technology or legal obligations. The current version and last-updated date will remain published on this website.
11. Contact and Privacy Requests
Submit privacy questions or requests through our Contact page.
Customer care: hello@ohanory.com
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