Last updated: August 18, 2026
These Terms of Service govern your use of the Ohanory website and purchases from Ohanory. By visiting the website, placing an order or using our services, you agree to these terms. Nothing in these terms limits any mandatory consumer rights that apply in your country or region.
1. Products and Product Information
We make reasonable efforts to present product descriptions, dimensions, colours, finishes, prices and availability accurately. Screen settings, lighting, photography, natural material variation and production batches may cause colour or grain differences. Customers are encouraged to approve a physical sample before ordering flooring or customised products.
Any certification, performance or technical claim applies only where it is supported by the relevant product document. Please contact us before ordering if a particular standard or certificate is required for your project.
2. Orders, Prices and Payment
Prices are shown in the currency displayed on the website. Shipping charges, taxes, duties and other applicable costs are shown at checkout or confirmed before fulfilment. An order is accepted only after payment is authorised and we send an order confirmation. We may contact you to confirm quantities, delivery details, specifications or customisation requirements.
Orders are reviewed and begin processing within 24 hours. If we cannot accept an order, we will notify you and arrange an appropriate refund for any amount collected.
3. Production and Delivery Timeframes
Unless a product page or written order confirmation states otherwise, the following estimated delivery timeframes apply after payment and all required specifications have been confirmed:
- Standard flooring: delivery within 30 calendar days.
- Kids & Family furniture: approximately 30 calendar days.
- Selected special-order or oversized goods: delivery within 40 calendar days.
- Custom pet-colour flooring: delivery within 50 calendar days after written colour or sample approval.
These timeframes include production and normal carrier transit. Customs checks, remote-area delivery, severe weather, carrier disruption, force majeure or a customer-requested change may affect delivery. If a material delay becomes known, we will contact the customer with an updated estimate and available options.
4. Custom and Made-to-Order Products
Custom pet-colour flooring, made-to-order furniture and other personalised products are produced to approved specifications. Customers are responsible for reviewing measurements, colours, samples and written specifications before approval. Once a custom order has been approved and production has started, it cannot normally be cancelled, changed or returned for change of mind. This does not affect rights relating to goods that arrive damaged, defective or materially different from the approved specification.
5. Shipping, Delivery and Inspection
Available delivery services, charges and destination restrictions are shown at checkout or confirmed before fulfilment. Customers must provide a complete and accurate delivery address. Please inspect goods promptly on arrival and report visible damage, missing cartons or incorrect items within 7 calendar days, keeping the packaging and delivery documents while we review the issue. Full details are provided in our Shipping Policy.
6. Returns, Refunds and Cancellations
Eligible standard products may be returned in accordance with our Refund Policy. A return request for an eligible standard-colour product must be made within 7 calendar days after delivery. Custom, personalised and made-to-order items are subject to the exclusions stated in the Refund Policy. Approved refunds are returned to the original payment method.
7. Website Use and Intellectual Property
Website content, branding, product photography, text, graphics and design are owned by or licensed to Ohanory and may not be copied, reproduced or commercially used without permission. You must not misuse the website, interfere with its operation, introduce malicious code or use it for unlawful purposes.
8. Third-Party Services
Our store is hosted by Shopify and may use third-party payment, shipping, analytics and service providers. Their services may be governed by their own terms and privacy notices.
9. Liability
To the fullest extent permitted by law, Ohanory is not responsible for indirect or consequential loss arising from website use, delivery delays outside our reasonable control, incorrect customer measurements or specifications, or improper storage, installation, use or care. Nothing in these terms excludes liability that cannot lawfully be excluded.
10. Changes and Governing Rights
We may update these terms from time to time. The version published when an order is placed applies to that order unless a change is required by law. These terms are subject to applicable law and do not reduce mandatory consumer protections available in the customer’s jurisdiction.
11. Contact
Questions about these terms or an order may be submitted through our Contact page.
Customer care: hello@ohanory.com
Store Policies: Terms of Service · Refund Policy · Shipping Policy · Privacy Policy · Contact