Last updated: August 18, 2026
Ohanory ships to the destinations available at checkout. Delivery options, charges and any destination restrictions are displayed during checkout or confirmed before fulfilment for freight or project orders.
Order Processing
Orders are reviewed and begin processing within 24 hours. We may contact you to confirm quantity, dimensions, delivery access, colour, sample approval or other project information. The delivery timeframe starts after payment has cleared and all required specifications have been confirmed.
Estimated Delivery Timeframes
- Standard flooring: delivery within 30 calendar days.
- Kids & Family furniture: approximately 30 calendar days.
- Selected special-order or oversized goods: delivery within 40 calendar days. The applicable timeframe will be shown on the product page or order confirmation.
- Custom pet-colour flooring: delivery within 50 calendar days after written colour or physical-sample approval.
These timeframes include normal production and carrier transit to the delivery destination and assume complete order information and normal logistics conditions.
Shipping Charges and Destinations
The available shipping service and final charge are calculated for the selected destination at checkout. Flooring, furniture and whole-home items may require freight delivery. If a freight quote or delivery-access confirmation is needed, no additional charge will be applied without customer approval.
Customs, Duties and Taxes
Import duties, taxes and customs fees may apply to international orders. Where these charges are not collected at checkout, they may be assessed by the destination authority and are the recipient's responsibility. Customs clearance can affect delivery timing.
Delivery Access and Address Accuracy
Customers must provide a complete delivery address, postcode, telephone number where requested, and any freight-access information. Additional costs caused by an incorrect address, refused delivery, unavailable recipient, restricted access or re-delivery may be charged where permitted by law.
Delays and Separate Shipments
Customs checks, remote-area service, severe weather, carrier disruption, port congestion, force majeure or customer-requested changes may extend delivery. If a material delay becomes known, we will contact the customer with an updated estimate and available options. Different product types may arrive in separate shipments.
Delivery Inspection
Inspect cartons and products promptly. Report visible damage, missing cartons or incorrect items within 7 calendar days after delivery. Keep the goods, packaging, labels and delivery documents while the case is reviewed.
Questions
For delivery assistance, submit the order number, product, quantity, destination country and postcode through our Contact page.
Customer care: hello@ohanory.com
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